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Job Locations US-TX-Katy
Pay USD $17.00/Hr.
Job Summary Statement:   This position will provide assistance for both the customer and internal departments for order flow management, order entry, order tracking and expediting.  The CSR position will help with other department needs such as scanning, customer inquiries and seasonal business.   Essential Job Duties and Responsibilities: - Maintain working relationship with key accounts and ensure shipments have been scheduled and expedited when necessary. - Receives and answers customer calls and emails to resolve customer requests and issues in a timely effective manner to ensure customer satisfaction. - Receive and review purchase orders for correct pricing, payment terms, freight terms, model numbers and quantities. - Data entry of orders into Oracle database. - Generates reports from Discover System and reviews reports on a weekly basis taking appropriate action to ensure customer satisfaction. - Communicates with production management to obtain and verify information on production schedules and relays this information to sales representatives and customers. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: High school diploma or equivalency. - Experience: Three (3) years of customer service experience. - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, multiply and divide. Able to compute rates, discounts, ratios and percents. - Work environment: General office environment. - Computer skills: Proficient in MS Office suite (Word, Excel, Outlook, PowerPoint). - Ability to interpret documents and reports. - Ability to write routine reports and correspondence. - Ability to speak clearly and effectively to co-workers and customers. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Preferred Qualifications: - Experience using Oracle and Discover. Key Competencies: - Customer Service skills. - Leadership skills.   Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Customer Service/Support
ID
2021-1486
Job Locations US-TX-Katy
Job Summary Statement:   This position is responsible for operating and driving a forklift to push, pull, lift, stack, tier or move products, equipment, or materials in a productive and safe manner, serving as the lead role of forklift operators, and providing clear direction to the department to ensure production accuracy.   Essential Job Duties and Responsibilities: - Reinforces safety procedures, guidelines, and main duties to forklift operators at the start of shift. - Ensures safe working practices are followed and all accidents, hazards, near misses, and property damage are reported on time; assists in investigation of safety incidents - Ensure work schedules are staffed to support production. - Ensures employees are provided with clear instructions/training along with the correct tools and PPE required; explains and demonstrates material handling procedures to employees needing assistance or reinforcement. - Ensures all production is accounted for each shift by using Oracle. - Reconciliation of production to physical inventory is required daily. - Positions forklift over or around loaded pallets, boxes, products, or materials and transports load(s) to designated area. - Unloads and stacks material by raising and lowering lifting device. - May inventory materials on work floor and supply workers with materials as needed. - May weigh materials or products and record weight on tags, labels, or production schedules. - Complete the Forklift Inspection Book/Log at the beginning of shift. - May shrink wrap up to 60 pallets per shift. - Report to supervisor regarding any damage to racks, faulty equipment, or any other safety hazards. - Keep working area organized and clean. - Use a scanner gun to inventory transactions. - Use computer to review and correct transactions. - Communicate with Planning to determine health of inventory components. - Organize and secure stored materials and parts at designated area. - Remain current on forklift training and certification as required by supervisor, manager, and/or Igloo Safety. - Provide guidance and direction in absence of supervisor or superintendent. - Serves as subject matter expert in work area; coaches and guides Material Handling leads in day-to-day work - Fills in for Material Handling Lead as needed - Other duties as assigned. Minimum Requirements and Qualifications: - Education: High School diploma or equivalency. - Experience: Minimum five (5) years of warehouse experience; Must have two (2) years previous stand-up forklift experience. - English language skills: Able to read, write, speak, and comprehend English. - Math skills: Able to add, subtract, multiply and divide. - Physical Demands: Manufacturing environment. Able to lift up to 80 lbs.; Good hand/eye coordination; Able to stack 4 pallets high. - Work environment: Warehouse is hot and humid in summer months, cold in winter months. - Experience leading and/or supervising. - Ability to read labels and numbers. - Able to read material list to supply the assembly lines. - Experience using Oracle. Preferred Qualifications: - Familiar with Manufacturing and warehousing practices. - Microsoft Word, Excel, PowerPoint, Outlook, & SharePoint Responsibility Metrics: NA   Supervisory Responsibilities:   Provide guidance to 6-15 individuals. Provide guidance to 1 to 2 leads.   Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks, and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.  
Category
Manufacturing
ID
2021-1485
Job Locations US-TX-Katy
Job Summary Statement:   This position is responsible for arranging and accelerating the flow of equipment, materials, parts, assemblies, and other materials according to master production schedule (MPS).   Essential Job Duties and Responsibilities: - Create optimal weekly production schedule for each machine or assembly line to support the master production schedule while supporting efficient use of manufacturing resources and minimal work-in-progress (WIP) inventory levels. - Monitor daily production schedule by comparing actual production to schedule and resolve any schedule conflicts as needed. - Monitor daily scrap and cycle count adjustments to ensure that assembly production can be supported. - Establish daily machine priorities based on the shop floor feedback on production progress. - Create and maintains accurate planned schedule completion dates for discrete jobs in Oracle. - Monitor MRP outputs and exceptions reports to adjust discrete job schedules and to maintain optimal inventory levels. - Review Oracle schedule recommendations, manufacturing lead time calculations and report all inaccuracies or differences between standards and demonstrated capacities to manufacturing managers and Industrial Engineering group. - Support maintenance department by providing scheduled down times for machines based on the published preventive maintenance schedule. - Compile and maintain records, such as material inventory, WIP reports, and status and location of materials. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: Bachelor's degree in related field or equivalent experience. - Experience: Three (3) years planning experience in a manufacturing environment using an MRP/ERP system - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, multiply and divide. - Physical Demands: Manufacturing and office environment. Able to lift 60 lbs. stoop and bend. Willing to work weekends and night shift. - Work environment: Warehouse is hot and humid in summer months, cold in winter months. Preferred Qualifications: - Knowledge of advanced supply chain planning, Kanban, demand flow and other advanced materials management concepts. - Oracle 11i experience. - APICS certifications. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunities where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Manufacturing
ID
2021-1484
Job Locations US-TX-Katy
  Job Summary Statement:   Transport and deliver products, loose or packed, by driving a gasoline or diesel powered tractor trailer combination.     Essential Job Duties and Responsibilities: - Drive semi-truck & trailer to destination. - Inspect tractor and trailer for defects before and after trips and submit reports indicating truck and trailer conditions. - Maintain driver log according to ICC regulations. - Drive Yard Mule as needed. - Follow appropriate safety procedures. - Meet or exceed delivery productivity. - Follow company policies and procedures. - Extensive knowledge of applicable truck driving rules and regulations - No recent moving or driving violations - Adaptability and foresight to handle unexpected situations (traffic, weather conditions etc) - Attend Company Safety Training as directed. - Ensure loads are properly blocked and braced - Ensure tractor and trailer are properly inspected and have all required documentation and certifications for DOT compliance. - Be Flexible with work schedule. Must be able to adapt or change work schedule based on company needs with short notice. - Having customer service skills. - Self-motivated and self-starter - Good Communication skills, verbal and written. - Good Interpersonal skills. - Take responsibility for work and actions. - Able to work under pressure. - Great work ethic. - Other duties as assigned.   Minimum Requirements and Qualifications: -  Education: High School diploma or equivalent. - Experience: One (1) year semi-truck & trailer driving experience. - Certifications: CDL license. - English language skills: Able to read, write, speak and comprehend English. - Math skills: Basic math skills. - Work environment: Warehouse is hot and humid in summer months; cold in winter months.   Igloo’s Code of Coolness: - WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our We value communication, honesty and respect and operate with a high degree of integrity. Each one of us makes a difference every day. - WE HAVE FUN – Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team. - WE FAIL FAST– There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail. - WE’RE SCRAPPY – We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.  - WE HAVE A POSITIVE CAN-DO ATTITUDE – We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.
Category
Distribution
ID
2021-1482
Job Locations US-TX-Katy
Job Summary Statement:  Responsible for completion of daily activities to promote protection of life and property as part of the company’s loss prevention program   Essential Job Duties and Responsibilities: - Assist supervisor in maintaining the company’s physical security in accordance with the loss prevention plan to include conducting random searches, patrolling facilities and grounds, and responding to emergency events. - Prepares necessary forms, records and documentation for assigned tasks. - Coordinates response of responding medical, fire, or law enforcement personnel in site emergency events requiring their assistance. - Lock/open gates and doors at predetermined times in accordance with loss prevention directives. - Prepare and submit daily loss prevention reports, activity logs, and other documentation as required. - Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and to maintain security of the site. - Answer telephone calls to record messages, answer questions, and provide information during non-business hours or when necessary. - Inspect security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering. - Watches for and reports irregularities, such as fire hazards, leaking water pipes, severe weather events, safety violations and doors left unlocked; sounds the alarm in case of fire or presence of unauthorized persons. - Audits for and warns persons of rule infractions or violations; contacts law enforcement when force is necessary to evict violators from premises. - Records information on and inspects inbound and outbound delivery vehicles; providing temporary passes as necessary. - Controls access to company facilities through vehicle permitting and badge issuance. - Assists Distribution department in trailer pick-ups after hours. - Conducts periodic safety inspections - Performs miscellaneous job-related duties as assigned   Minimum Requirements & Qualifications - Education: High school diploma or equivalent - Experience: Minimum 1 year experience in loss prevention or security in an industrial environment - Physical Demands: Ability to lift and transport up to 40 lbs. able to stand for long periods of time, able to climb stairs, walk quickly and stoop and bend - English language skills: Able to read, write, speak, comprehend English and good communication skills - Work conditions: May have to work outdoors in hot and humid in summer months, cold in winter months. - Basic understanding and use of Microsoft Windows, Word, Excel, and Access databases - Must be willing to complete and apply First Aid, CPR and AED training paid by company - Ability to safely operate a motor vehicle (Valid Texas driver’s license required) and pass a motor vehicle record check - Pass in criminal background - Texas Department of Public Safety Level 2 Non-Commission Officer Course   Preferred Qualifications - Ability to speak Spanish is a plus (not necessary) Igloo’s Code of Coolness: - WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our We value communication, honesty and respect and operate with a high degree of integrity. Each one of us makes a difference every day. - WE HAVE FUN – Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team. - WE FAIL FAST– There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail. - WE’RE SCRAPPY – We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers. - WE HAVE A POSITIVE CAN-DO ATTITUDE – We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.    
Category
Other
ID
2021-1481
Job Locations US-TX-Katy
Job Summary Statement:   If you are passionate about learning and have a desire to grow, you’ll have an opportunity to directly impact shareholder value in this role and partner with private equity investors.  The candidate will support a lean non-hierarchical senior team and will have the opportunity to take on significant (and increasing) amounts of responsibility.    The position will require presenting and discussing detailed findings and recommendations to senior management, providing modeling support and analyzing financial and operational information to assist senior executive management with understanding business drivers, trends and KPI’s.   Essential Job Duties and Responsibilities: - Support the Igloo annual budget process including providing the master schedule of the process, the review of departmental submissions, compilation of the budget financial statement package, the review of departmental submissions, compilation of the budget financial statement package. - Assist in preparation of monthly financial reporting package including: the consolidation of operating entities, monthly management memorandum reporting on financial results to Company’s leadership (internal) the Company's owners and lenders (external), prepare BOD presentation materials, prepare annual audit documentation. - Facilitate separate financial statements for separate business units - Acquire a thorough understanding of the Company's responsibilities and commitments under the terms of the financing agreements and certify monthly the Company's compliance with loan agreement covenant requirements. - Oversee implementation of new reporting and consolidation system. - Analyze, synthesize and translate data into key strategic inputs and insights that will drive strategic decision making within the company - Identify and drive business process improvements - Conduct research for finance related issues - Participate in cross-functional business projects and analysis - Participate in the development and implementation of process improvements - Collaborate with Finance team on ad hoc projects and tasks as needed - Help identify trends and anticipate needs to support an evolving business environment - Work closely with Accounting and oversee monthly reporting and forecast - Measurement and analysis in Sales Incentive Bonus goals - Measurement and analysis of freight, commissions and other selling costs - Other duties as assigned and required. Minimum Requirements and Qualifications: - Bachelor’s Degree in Finance or Accounting - Two (2) years of experience in an analytical role. - Prior consulting and/or private equity experience - Must be capable of overtime - Advanced math skills - Familiarity with Manufacturing, Consumer Products, Sales and Marketing Activities including multivariate analysis. - Strong Excel, Word and Power Point abilities. - Independent thinker with the ability to communicate well with all levels of fellow associates. - Ability to identify and evaluate multiple possible alternatives. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.  
Category
Accounting/Finance
ID
2021-1480
Job Locations US-TX-Katy
Desired results of the job:   Assists the shipping function of the Distribution Center with data entry, printing labels, pick tickets and packing lists.    Essential Job Duties and Responsibilities: - Process, print, and sort shipping labels - Key in tasks and print picking tickets and packing lists - Review orders for special instructions - Provide back up to dispatch as needed - Maintain inventory of shipping labels and ribbons - Maintain shipping label printers - Other duties as assigned  Minimum Requirements and Qualifications: - Education: High School Diploma - English language skills: Must be able to read, write, and comprehend English - Math skills: Able to add, subtract, multiply and divide - Physical Demands essential to the job: Able to lift maximum of 40lbs - Work environment: office and warehouse - Basic understanding and use of MS Word and MS Excel applications  Preferred Qualifications: - Experience working in warehouse environment - Perform quality work within deadlines with or without direct supervision. - Interact professionally with other employees, customers and suppliers. - Work effectively as a team contributor on all assignments. - Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Distribution
ID
2021-1479
Job Locations US-TX-Katy
Job Summary Statement:   The Export Logistics Coordinator position will complete daily Export routing of shipments. Document and maintain customer specific routing and loading instructions. Must follow and track shipments using various methods from inception through delivery. Responsible for high profile accounts. Will problem solve, define and implement processes to ensure a smooth flow of international orders.   Essential Job Duties and Responsibilities: - Project Management - Coordinate with IT Department to define and implement process for tracking Export shipping orders in Oracle to ensure customer instructions process correctly. - Implement new processes to facilitate a well-organized flow of international orders. - Develop and maintain an efficient process flow for warehouse loading.  - Relationship Management - Communicate routing status utilizing various methods determined by customer preference. - Foster relationships with Carriers, Customers and freight forwarders to guarantee efficient flow of information. - Work within cross-functional teams to effectively and efficiently expedite the export needs of Igloo. - Heavy communications demands utilizing phone and email. - Risk Mitigation - Define and implement processes for resolving discrepancies from customer after shipment is received. - Monitor cost of freight and manage the financial impact to both departmental budget and Igloo financial status. - Logistics Coordination - Ensure all Export orders released to Distribution Department are processed in a timely manner. - Review booking for vessels and request necessary equipment from inland carrier to be loaded. - Track progression with carrier on orders through Oracle. - Make pick up appointments for all loads tendered to inland carriers. - Provide shipping documents to freight forwarders. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: Bachelor’s Degree in related field. - Experience: Minimum three (3) years of Export or Freight Forwarding experience. - Computer skills: Advanced Excel experience. - English language skills: Able to read, write, speak and comprehend English. - Communication skills: Strong verbal and written communication skills. Excellent phone etiquette. - Math skills: Able to add, subtract, multiple and divide; some problem solving algebra. - Physical Demands: Sitting for 8 hours. - Work environment: General Office environment. Preferred Qualifications: - Knowledge of Spanish preferred. Key Competencies:   Ability to read, write and communicate orally across all levels of the organization and with customers, Ability to work in a fast paced environment, problem solver, organized, computer literate in the use of email, MS Word and MS Excel and MS PowerPoint.   Igloo’s Code of Coolness: -  WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.      - WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously. We celebrate our successes as individuals and as a team.  - WE FAIL FAST - There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results. We change course when necessary and we learn from our mistakes. We win because we’re willing to fail. - WE’RE SCRAPPY - We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.         - WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.
Category
Order Processing
ID
2021-1477
Job Locations US-TX-Katy
Job Summary Statement:   The Logistics Coordinator position is responsible for providing clerical and customer support for the Distribution Department in routing and scheduling orders per customer routing guides.  The position also works with the carrier and customer in addressing customer freight requirements.   Essential Job Duties and Responsibilities: - General routing of customer orders. - Coordinating pick up appointments with carriers. - Assisting with general office functions. - Work closely with freight companies to ensure orders are handled and shipped correctly. - Communicate with customer’s traffic and routing departments. - Troubleshoot systems issues. - Prepare Shipping documents. - Reschedule pickups when needed. - Coordinate with other departments to resolve purchase order problems. - Provide support for other Coordinators. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: High School Diploma or equivalency. - Experience: Minimum of two (2) years general office experience or customer service/logistics. - English language skills: Able to read, write, speak and comprehend English. - Computer skills: Basic level Excel. Proficient with Microsoft Office. - Communication skills: Excellent phone Etiquette and written communication skills. - Math skills: Able to add, subtract, multiple and divide; some problem-solving algebra. - Physical Demands: General Office environment; sitting for 8 hours. - Work environment: General Office environment. Preferred Qualifications: - Oracle experience - Bachelor’s Degree in Supply Chain/Logistics Igloo’s Code of Coolness: - WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our We value communication, honesty and respect and operate with a high degree of integrity. Each one of us makes a difference every day. - WE HAVE FUN – Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team. - WE FAIL FAST – There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail. - WE’RE SCRAPPY – We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers. - WE HAVE A POSITIVE CAN-DO ATTITUDE – We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.
Category
Logistics
ID
2021-1476
Job Locations US-TX-Katy
Job Summary Statement:   This position supervises the full cycle of accounts payable activities, month-end accruals, and GL reconciliations as well as supervising the accounts payable team.   Essential Job Duties and Responsibilities: - Oversee daily operations of the accounts payable department; supervise work of AP staff and ensure appropriate staffing. - Monthly close and reconciliation of Accounts Payable. - Post accounting entries to the general ledger. - Create monthly accumulation reports for payables accruals. - Responsible for reconciliation of various balance sheet accounts, including un-vouchered receipts. - Reconcile Invoiced/Not Received (0305) report to the general ledger, recommend write-offs, and complete write-offs with management approval. - Review, analyse and clear invoices that appear on invoice hold report. - Monitor AP aging and resolve issues. - Maximize cash discounts taken. - Oversee and maintain proper approval for non-purchase order invoices, complying with the Igloo Financial Limits of Authority. - Oversee, maintain and update the vendor master, including verification of federal identification numbers. - Develop 1099 tax forms and ensure compliance to regulations. - Ensure compliance to GAAP/IFRS regulations. - Evaluate all uncashed checks and open payables (especially credits) and make a determination for unclaimed property filings. - Administer all disbursement demands and maintain records for same (i.e. check runs, ACH / wire payments). - Administer pCard program, including compiling month-end accrual data. - Analyse vendor credit applications and resolve all vendor issues. - Coordinate with internal and external auditors and ensure distribution of appropriate information. - Analyse, revise, develop and implement Accounts Payable processes and procedures and provide recommendations for improvement. - Work with vendors and internal staff to improve systems and resolve discrepancies. - Coach and develop AP associates. Work with each employee individually to create performance goals and supervise progress. - Address departmental issues relating to people and processes and develop problem resolution strategies. - Ownership of AP audit activities including annual audit, sales and use tax audits. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: Bachelor’s Degree in Accounting, Finance or related field. - Experience: Minimum (5) five years in accounts payable and/or general accounting. - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, multiply and divide. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Demonstrated supervisory skills. - Strong follow up skills. - Physical Demands: General Office environment. - Computer Skills: Proficient with Microsoft Office Products: Excel, MS Word, Outlook. - Proficient with Oracle: Payables, Purchasing. Preferred Qualifications:   CPA certification.   Supervisory Responsibilities: - Supervise 2 or 3 associates. - Able and willing to train staff as needed. Key Competencies: - Ability to read and analyse, and interpret various business documents. - Ability to effectively present information and respond to questions from vendors, managers, and co-workers with excellent written and oral communication skills. - Ability to multitask while remaining highly organized. - Analytical abilities to define problems, collect data, evaluate facts, draw valid conclusions, and present effective solutions. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunities where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Accounting/Finance
ID
2021-1473
Job Locations US-TX-Katy
Job Summary Statement: This role will be mainly responsible for the setup, printing, cutting, and application of various decoration for New Product Samples and Production. This role will also perform various duties to support the decoration of product as requested.   Essential Job Duties and Responsibilities: - Manage inventory of materials used in the area - Load and unload printer and cutters - Troubleshoot various equipment to keep equipment producing - Modify graphics as necessary using required software - Communicate daily the activities done and pending items - Work closely with graphics department for Proof production and approval - Operate computer systems to manage jobs for decoration - Work with Oracle to process material usage, scrap, and work order processing - Work with scheduling, management, and design for priority of work daily, weekly, and monthly - Knowldege of printing software - Communicate with Purchasing on material demand and requirements with lead time - Working with Engineering on process improvement and development - Attention to Detail - Can meet critical timelines and be able to work under pressure with minimal supervisior  Minimum Requirements and Qualifications: - Education: High School Diploma or Equivalent - Experience: MS Office, Windows, MAC OS, Roland DG, VersaWorks, Adobe Illustrator - Strong Organization and Planning Skills - English language skills: Must be able to read, speak, write, and comprehend English. - Experience working in cross-functional and team-driven environment. - Communication Skills: Strong written and verbal communication skills. - Physical Demands: Able to lift a minimum of 50 lbs. - Work environment: General office, Manufacturing Environment, and Warehouse. Warehouse is hot and humid in summer months; cold in winter months. Key Competencies: - Planning & Organization Skills - Problem solving - Communication - Interpersonal Skills - Good Judgement - Resourceful. - Effective team player. - Flexible, comfortable with change   Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunities where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Manufacturing
ID
2021-1471
Job Locations US-TX-Katy
Job Summary Statement:   This position is responsible for resolving deductions for assigned accounts.    Essential Job Duties and Responsibilities:   Deductions: - Research and resolve assigned customer deductions by retrieving claim detail from vendor sites, if not sent with payment remittance. - Access carrier sites to obtain proof of delivery for shortage claims, or send POD request to distribution as needed. - Write up and issue credits, to offset valid deductions. - Decline invalid claims in writing, and work with customers for repayment of invalid claims. - Work with sales regarding pricing deductions that are invalid. - Utilize Customer Vendor Portals for deduction and collection support. - Perform ad-hoc reports and other duties as requested by Manager. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: High School diploma or equivalency. - Experience: Minimum three (3) years of Deductions and/or credit & collections experience. - English language skills: Able to read, write, speak and comprehend English; Excellent communication skills both verbal and written. - Math skills: Able to add, subtract, multiply and divide. Knowledge of 10-key and Basic math skills. - Physical Demands: General Office Environment. - Computer Skills: Proficient in Microsoft Excel. - Strong Organizational skills are necessary to be able to dispute audits, etc. Preferred Qualifications: - Experience using Oracle. - Experience in the consumer product industry. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity. Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously. We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results. We change course when necessary and we learn from our mistakes. We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunities where others see risk. We go above and beyond our role to get things done for our customers and our teammates.
Category
Accounting/Finance
ID
2021-1470
Job Locations US-TX-Katy
Job Summary Statement:   The Executive Administrative Assistant will perform administrative work of a complex nature in support of Igloo’s President and Executive Chairman of the Board. While the Executive Assistant to the President supports these key executives, the position is also responsible for supervising and directing the activities of the Sales administrative staff.  The position includes complex activities requiring considerable discretion and independent judgment. The Executive Administrative Assistant works with persons at all levels of the company, as well as external organizations and customers and handles highly confidential materials. The Executive Administrative Assistant enhances the executive's effectiveness by providing information management support.   Essential Job Duties and Responsibilities:  - Directly supports the President and the Executive Chairman of the Board in an administrative capacity. - Preparation of confidential correspondence. - Maintain calendars for executives. - Manage expense reports. - Make domestic and internal travel arrangements. - Assemble information for Board packets and coordinate necessary arrangements for meetings. - Prepare outgoing mail and correspondence. - Answer, screen and route phone calls and open, sort and route mail. - Supervise and coordinate the activities of the sales support administrative associates. - Determine work procedures. - Assign duties. - Maintain time records including overtime and vacation approval. - Make hiring decisions. - Performance management activities. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: Associates degree in business or equivalent experience. - Experience: Minimum five (5) years of senior executive administrative experience dealing with confidential business matters. - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, multiply and divide. - Physical Demands: General Office environment. - Excellent presentation and communication skills. - Must display professional demeanour and conduct. - Must display maturity and sound judgement needed for deadline and pressure situations. - Computer skills: Proficient with Microsoft Office suite. Key Competencies:   The Executive Administrator must possess expert interpersonal relationship skills, high attention to detail, superb organizational skills, the ability to prioritize tasks and the ability to manage confidential material.   Supervisory Responsibilities: - Supervise 1-2 administrative associates. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity. Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously. We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results. We change course when necessary and we learn from our mistakes. We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunities where others see risk. We go above and beyond our role to get things done for our customers and our teammates.  
Category
Sales
ID
2021-1469
Job Locations US-TX-Katy
Job Summary Statement:   This position is responsible for loading and unloading trucks in a fast-paced environment.   Essential Job Duties and Responsibilities: - Pulls and arranges stock to be ready to ship - Maintains assigned dock locations for safety and neatness - Reads and follows instructions listed on paperwork - Loads and assists loaders with loading stock on trucks - Maintains communication and accuracy with office personnel - Follows all safety policies and procedures - Maintains good housekeeping practices in their work area and all common areas - Understands the escalation process in case he/she is not receiving the proper tools, training, and guidance - Adheres to dress code and hair policy - Complies with the company’s quality policy at all times - Exhibits regular, reliable, punctual, and predictable attendance - May be required to work mandatory overtime and/or irregular hours and/or on irregular days to complete assignments and meet business needs - Other duties as assigned Minimum Requirements and Qualifications: - No previous experience required - Physical Demands: - Able to lift a maximum of 75 lbs. multiple times a day during a 12-hour shift floor to truck height level - Bend and stand in difficult positions up to 12 hours - Able to push up to 75 lbs. on rollers or wheels - Must have solid attention to detail - Language skills: Able to read, write, speak and comprehend either English or Spanish - Math skills: Basic - Work environment: Distribution environment is hot and humid in summer months, cold during winter months. High noise level requires use of hearing protection. - Shift: Must be able to work up to 6 days a week up to 60 hours per week during peak season.    Igloo’s Code of Coolness: - WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity. Each one of us makes a difference every day.  - WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team. - WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks, and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail. - WE’RE SCRAPPY- We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers. - WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Distribution
ID
2021-1468
Job Locations US-TX-Katy
Job Summary Statement:   This position is responsible for supervising and coordinating production shift activities and safety initiatives in a continuous fast paced, quality conscious, high-speed manufacturing operation; performing as a key member of a management team committed to World-Class Performance and department goals.   Essential Job Duties and Responsibilities: - Ensure all employees, both new and current, feel welcomed and are treated with respect as well as providing them with clear instructions/training along with the correct tools and PPE required. - Ensure safe working practices are followed and all accidents, hazards, near misses, and property damage are reported in the required time. Ensure that Safety and Quality requirements are in compliance. - Supervisor is responsible to review and sign DJRs for every assembly line under their responsibility at the beginning of the shift as well as every change over. - Supervisor is responsible for auditing at the beginning of the shift as well as at least 3 times during the day for the following, - Foam Parameters - Hourly Production Board - 5 minutes Safety/Quality meeting - Line Clearance report - Scrap levels. - Supervisor is responsible to create, support and schedule the line assignment for associates and temporary agency employees. - Responsible for submitting temporary agency work orders by 2pm on day shift and 9pm on night shift. - The Supervisor is also responsible for making random quality checks during their shift on every line under their responsibility to ensure all product being processed is compliant with Quality Standards. - Performing the Safety Monthly - A Cross Training Program is required to be developed and executed for a positions rotation plan. - To keep payroll system updated at all times and timecards must be approved by the end of the last day of their shift. - Required to navigate in both Oracle and OBIEE systems, to verify WIP inventories and/or scheduling requirements. - Perform duties to support the Manager as needed. - To properly utilize the assigned manpower, material, equipment and space to perform in a profitable and efficient manner by coordinating all activities within the scope of approved procedures and sets priorities necessary to accomplish pre-determined goals. - Identifies and resolves manufacturing problems in order to deliver production efficiency, attainment and scrap control results. - Monitors equipment, methods of operation and coordinates equipment repairs in order to reduce spoilage (scrap) and ensure established quantity and quality of output is met. - Help implement and maintain 5S practices in all areas of the plant. - Ensure safe working practices are followed and all accidents, hazards, near misses and property damage are reported in the required time. - Ensure compliance with OSHA and company safety and hygiene standards. - Promote Safety, Quality, and Environmental Awareness by following the requirements in the area of responsibility. - Ensure production activities are carried out within budgeted machine and labor hours. - Ensure all labor and machine timesheets are completed and submitted accurately as required. Also, must maintain accurate personnel data: attendance, counseling, performance and other, to provide accurate payroll data to proper personnel. - The Supervisor will ensure the transfer of knowledge and/or issues between shifts, to the relieving Supervisor. - All Igloo policies and procedures are enforced fairly and equally. - Assembly Supervisor must be willing to be cross trained to fill in for Molding Supervisor position as needed. - Other duties as assigned. Minimum Requirements & Qualifications: - Education: High school diploma or equivalency. - Experience: Minimum of three (3) years of Production experience in assembly repetitive manufacturing. - Supervisory Experience: Minimum of three (3) years supervisory experience. - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, multiply and divide. - Physical Demands: Able to lift a maximum of 50 lbs. multiple times a day during a 12 hr. shift; Bend and stand in difficult positions up to 12 hours; Able to manipulate tools with both hands and stand for long hours; Able to walk quickly and climb stairs; Walk approximate distance between 3-4 miles per day. - Work environment: Warehouse environment hot and humid in summer months, cold in winter months. High noise requiring use of hearing protection. - Proficient in MS Office suite. - Strong technical skills. - Ability to lead others including people from diverse backgrounds. Preferred Qualifications: - Injection Mold, Vacuum Form or Blow Mold Process experience. - Bilingual (English/Spanish). - College degree preferred. - Experience and familiarity with ISO 9000:2000 Standards. - Experience in Lean Manufacturing. Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates. 
Category
Manufacturing
ID
2021-1465
Job Locations US-TX-Katy
Desired results of the job:   This position is responsible for fulfilling e-commerce orders. This includes picking, packing, labeling, and loading.    Essential Job Duties and Responsibilities: - Able to log into ERP (Oracle) system to check workload. - Able to navigate Oracle to update ship methods. - Responsible for picking product using a RF scanner/mobile page. - Responsible for loading licence plate numbers (LPNs) with picked inventory. - Responsible for staging LPNs to the packing stations. - Pack product that was picked and confirm accuracy. - Able to print and read detailed packing lists and parcel labels. - Able to apply shipping labels and load boxes into trailers. - Able to put away cancelled inventory back to locations. - Able to replenish inventory and keep assigned area fully stocked. - Responsible for handling time sensitive shipping requests. - Able to navigate FedEx and UPS shipping stations. - Able to file and archive shipping documents. - Responsible for maintaining a clean and safe work environment. - Able to follow operational procedures and processes. - Actively, support all company and department change initiatives. - Other duties as assigned. Key Competencies: - Able to follow directions. - Must be a team player. - Able to complete job assignments on time. - Must be dependable and honest. Minimum Requirements and Qualifications: - Education: High School diploma or equivalency. - Experience: Minimum four (4) years’ experience/knowledge of Distribution operations. - English language skills: Able to speak, read, write and comprehend English. - Math skills: Able to add, subtract, multiply and divide. - Software: Beginner level MS Office (Word, Excel, Outlook). - Communication: Able to read instructions and report issues. - Physical Demands: Ability to lift 50lbs consistently for 8 - 12 hours. - Work environment: Warehouse is hot and humid in summer months, cold in winter months. Preferred Qualifications: - Ability to work in a fast-paced environment for 8-12 hours and up to 6 days a week. - Must be detailed and organized. - Able to work unsupervised at times. - Bilingual English/Spanish - Previous experience with pick, pack, and ship process. - Previous experience with Oracle R12. - Able to transact and adjust inventory. - Previous experience with 5S.     Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Other
ID
2021-1463
Job Locations US-TX-Katy
Job Summary Statement:   This position will verify and keep records on incoming shipments; use a forklift to move shipments from the shipping and receiving platform to storage or work areas.   Essential Job Duties and Responsibilities: - Train and provide direction to warehouse associates. - May prepare work schedules for receiving clerks. - Support Distribution Center management in reaching productivity goals by tracking daily production. - Reinforces safety procedures, guidelines, and main duties to receiving clerks at the start of shift. - Complete accident reports. - Use forklift to move material from receiving dock to the raw material warehouse and put into location. - Process receipts of purchase orders into Oracle. - Receive raw materials and maintenance, repair, and operations (MRO) items in the warehouse. - Receive and distribute Fed-Ex and UPS packages to the tool crib and the corporate office area as needed. - Conduct cycle counts as needed on inventory items such as POP labels and other raw material. - Assist delivery drivers to ensure prompt and accurate unloading of their shipments. - Audit and file receiving documents. - Responsible for the inventory accuracy of raw materials and ensuring that material is transferred to the floor and recorded in the computer system. - Other duties as assigned. Minimum Requirements and Qualifications: - Education: High School Diploma or equivalency. - Experience: Minimum of three (3) year working in warehouse receiving. - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, divide & multiply. - Physical Demands: Able to lift a minimum of 40 lbs. at least 50 times a day during an 8-hr. shift. - Work environment: Hot & Humid in summer months; cold during winter months. - Basic computer skills and the ability to learn data entry. - Minimum of 6 months of experience on the sit down and electric stand up forklift. - Able to work flexible hours plus weekends. Preferred Qualifications: - Experience using Microsoft Word & Excel - Bilingual: Spanish - Familiar with Industrial Products Corporate-wide Operating Conduct Expectations:   - Measure - Anticipate - Communicate - Correct - Execute Corporate-wide Conformance Expectations:   - Perform quality work within deadlines with or without direct supervision. - Interact professionally with other employees, customers and suppliers. - Work effectively as a team contributor on all assignments. - Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.   WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.   WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.   WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.   WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.
Category
Distribution
ID
2021-1462
Job Locations US-TX-Katy
Desired results of the job:   The Sr. Assembly Lead ensures that the production department meets its production, quality assurance and scheduling goals by supporting the supervisor in direction of production activities on the assembly lines. The Sr. Assembly Lead must be flexible to adapt to changes in scheduling and able to handle high stress and high-speed decision-making scenarios.  The Sr. Assembly Lead must have excellent working knowledge of their organization and can complete paperwork as required by their team or supervisors.   Essential Job Duties and Responsibilities: - Provides backup relief for Assembly supervisor during supervisor’s absence - Serves as subject matter expert in work area; coaches and guides Assembly line leads in day to day work - Fills in for Assembly Line Leads as needed - Ensures employees are provided with clear instructions/training along with the correct tools and PPE required; explains and demonstrates assembly line procedures to employees needing assistance or reinforcement - Assists in conducting daily line and shift meetings – safety, reviews metrics, and assigns operators to workstations - Assists supervisor in assessing part quality and troubleshooting quality concerns; provides escalated quality inspection of materials received and parts produced within department - Ensures all employee labor transfers are conducted in a timely and accurate manner - Ensures safe working practices are followed and all accidents, hazards, near misses, and property damage are reported on time; assists in investigation of safety incidents - Reinforces the use of Personal Protective Equipment (PPE) with all team members - Works with supervisor and other leads to adjusts staffing as needed, to ensure orders are processed in a timely manner - Reviews production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities - Performs all shift reporting including but is not limited to line clearance report, hourly production board update, foam parameter checks, and end of the shift report - Reports all safety, productivity, quality, equipment, and staffing issues to the supervisor prior to shift start up or at product change over; when needed verifies that DJR (Discrete Job Report) matches each component listed and the finish product as a whole - Ensures the goal for Efficiency and Attainment numbers are met - Fills out Scrap Tickets (Non-Conforming Material Ticket) during and at the end of the shift, ensuring they are filled out properly and accurately - Assists Line Lead in ensuring that ALL production is counted and tagged and sent to warehouse at the end of run - Finds solutions for technical problems associated with assigned processes - Performs assembly activities including screw gunning, foaming, cleaning and drain plug operation - Makes minor adjustments to products by using screw-guns, case sealer, strap machine, packaging/tape machine, and applying labels - Reviews Oracle system for demand of components - Follows all safety policies and procedures - Complies with the company’s quality policy at all times - Participate in Continuous Improvement Initiatives. - Maintain good housekeeping practices in their work area and all common areas - Other duties as assigned   Minimum Requirements & Qualifications: - Education: High School Diploma or Equivalent - Experience: Minimum of two (2) years of manufacturing assembly or rework, including one (1) year in a lead/supervisory role - English language skills: Able to read, write, speak and comprehend English. - Math skills: Able to add, subtract, multiply and divide - Physical Demands: - Able to lift a maximum of 35 lbs. multiple times a day during a 12-hour shift floor to waist level - Able to lift overhead up to 35 lbs. repetitively - Bend and stand in difficult positions up to 12 hours - Able to push up to 35 lbs. on rollers or wheels - Minimum height requirement of 60 inches - Work environment: High noise level, hot and humid during summer months, cold during winter months   Preferred Qualifications: - Oracle experience - Line Lead Experience - Microsoft Word, Excel, PowerPoint, Outlook, & SharePoint Primary Responsibilities: - Provide leadership to Assembly Leads and Operators as necessary - Maintain Certification and Cross Training activities and records for Assembly Operators and Line Leads Igloo’s Code of Coolness:   WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our We value communication, honesty and respect and operate with a high degree of integrity. Each one of us makes a difference every day. WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team. WE FAIL FAST - There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail. WE’RE SCRAPPY - We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers. WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.  
Category
Manufacturing
ID
2021-1460
Job Locations US-TX-Katy
Desired results of the job: - Leads logistics and internal transportation team to achieve customer carrier performance, scheduling/routing, on time pick up, and on time delivery - Responsible for ensuring all Igloo’s transportation needs are addressed across all outbound modes of transport: 3PL, truckload, LTL, and parcel shipments - Foster a culture of customer obsession and drive team to provide exemplary service - Collaborate cross-functionally to implement transportation strategies, best practices, to achieve 100% on time performance - Implement KPIs, new processes, establishes standard work, establishes Service Level Agreements (SLAS) for all cross-functional teams, develop or implement new tools/systems to track efficiencies. Standard work to include process and expectations around schedule adherence and timely rescheduling of any missed loads - Compile and publish Daily Shipping Reporting to include $ shipping, carrier on time performance, and load times - Communicate seamlessly within organization and across organization to ensure alignment within and across functions including our customers - Implement visual management tools around scheduling and shipping - Leads with a visual presence both in the office and on the shipping docks - Annual negotiating for prepaid freight carriers (10% of outbound shipments) - Ensure proper coding of freight invoices for proper payments through Oracle Transportation Management (OTM) - Lead root cause problem solving of all KPI’s that are below plan. Develop cross-functional team to remedy and modify the standard work - Own, drive, and establish a monthly operating rhythm with our Transportation Service Providers (TSP’s) Key Interfaces - Director of Distribution – plan/execute capacity, scheduling, shipping to meet budgetary goals and customer service within the constraints of the facility. - Customer Experience and Sales – coordinate joint goals and objectives to meet needs of our customers and ensure loads are scheduled on time to meet fill rates - Customer Transportation Departments – must be able to influence and integrate with customer logistics departments to meet on time delivery goals - Manufacturing and Planning – Coordinate with them regarding interface between manufacturing and shipping schedules Minimum Requirements and Qualifications: - Education: Bachelor’s degree in related field - Experience: 10-15 years logistics experience serving major retailers such as Walmart, Sam’s Club, Amazon, Target, Costco, and Academy. Also must have demonstrated results in driving lower costs through negotiating and working with 3PL’s and carriers - Analytical skills: Must be able to analyze and interpret data to drive improved processes and performance - Proficient with ERP solutions. We are an Oracle shop. - Physical Demands: Warehouse and Office environment. - Work environment: Warehouse is hot and humid in summer months, cold in winter months. - Logistics and transportation best practices - Customer and manufacturing needs and expectations Key Competencies: - Ability to read and write and communicate orally across all levels of the organization. - Planning and Organizing. - Ability to work in a fast pace environment. - Problem solver. - Team Builder KPI’s: - 100% daily on time load performance - Load/wait times to industry best practice - Carrier Show Up Performance to industry standard - Missed Carrier Timely Reschedule Rate - Carrier Driver Satisfaction Score - Detention Charges - 5% yoy cost improvement on our freight spend Igloo’s Code of Coolness: -  WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.      - WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously. We celebrate our successes as individuals and as a team.  - WE FAIL FAST - There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results. We change course when necessary and we learn from our mistakes. We win because we’re willing to fail. - WE’RE SCRAPPY - We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.         - WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.
Category
Distribution
ID
2021-1457
Job Locations US-TX-Katy
Job Summary:   The Customer Experience Director will play a key role in defining and implementing a commitment to extraordinary service coupled with an enterprise Order Management (OM) process through customer and consumer service. The role will be responsible for working cross-functionally and benchmarking among industry peers to design Igloo’s service commitment to deliver nothing short of exceptional service. The Director will also be called upon to ensure alignment with Igloo’s Code of Coolness and our strategic plan. This position will serve as the steward of the customer service brand through ownership of the “order to ship” process from order placement through order fulfillment. They will also oversee Igloo’s third party consumer service team and ensure the highest level of service for our end users. This person will work with all cross-functional teams to resolve any issues while ensuring that the team follow-up and manage all orders with urgency, attention to detail for accuracy and completeness, and correspondence that conveys true professionalism. This role is also responsible for compliance accuracy with retailers and minimizing fines by working with cross functional teams to root cause the reason and implement solutions. This role will collaborate with key leaders in Sales, Marketing, Operations, Finance, and IT to continue to drive the systems architecture and processes, as well as, any subsequent improvement initiatives allowing the Global Supply Chain to achieve its management objectives. This role requires substantial knowledge in customer service delivery, process development, team leadership, and supporting systems management.    Essential Job Duties and Responsibilities: - Lead all facets of the customer experience to ensure that our retailers are treated professionally with a focus on accuracy and customer satisfaction. The Director will set the standard for excellence in service, prompt detailed follow-up, and timely order processing while possessing a comprehensive understanding of the end-to-end process. - Professionally handle incoming requests from sales and ensure that issues are resolved both promptly and thoroughly with detailed follow-up to all parties. - Provide quality service and support in a variety of areas including, but not limited to: purchase orders, and system troubleshooting. - Troubleshoot customer issues over the phone and also in automated information systems to analyze the customer’s situation and participate in customer calls when necessary to ensure all facts are represented and to emphasize our commitment to provide best in class end to end service Immediately inform customer service of PO errors and summarize EDI transmission errors to include inactive or discontinued codes, etc., to improve customer service level and avoid processing delays. - Issue status of all orders and related allocations, orders, shipments, out of stocks lists, material availability, promotions, and advertising dates while pushing the team to move forward with urgency. - Immediately inform customer service of PO errors and summarize EDI transmission errors to include inactive or discontinued codes, etc., to improve customer service level and avoid processing delays. - Issue status of all orders and related allocations, orders, shipments, out of stocks lists, material availability, promotions, and advertising dates while pushing the team to move forward with urgency. - Maintain a balance between company policy and customer benefit in decision making and handle issues in the best interest of both customer and company. - Acquire and maintain an in-depth understanding of Igloo’s strategic business goals and objectives; bring an in-depth understanding of how to manage large customer service programs (from order to fulfillment), and possess expertise in working with and managing technology enablement systems and tools. - Manage all phases of order progression and ensure all orders remain in the proper status to ensure the most seamless and efficient execution and be able to quickly decipher macro issues while solving problems on micro issues as they arise. - Drive efficiencies through order management practices that ensure customer commitments are met on a timely basis and that the company meets or exceeds the customer’s expectations. - Analyze stock positions and utilize Oracle capabilities of Availability to Promise and Delivery Blocks to proactively prioritize and recommend what needs to be done to achieve financial targets and sales objectives. - Meet daily with Distribution and Transportation teams to ensure efficient flow and appointment booking of all open orders and ensure that older orders are processed promptly to reducing aging. - Proactively query open orders and take independent action to ensure order cycle timelines are met, dates are protected and rush requests are executed accurately at the lowest possible cost. - Understand various customer processes for Purchase Order and routing approvals. Ensure Communication with customer service is timely to extend PO ship and cancel windows to enable shipments. - Research and apply data from Oracle applications and Order to Cash applications for problem-solving purposes; import into spreadsheets using advanced Excel capabilities to analyze, communicate and make decisions. - Collaborate with Sales and Transportation groups to determine and recommend the most cost-efficient and timely ship methods for expedited shipments to meet service or on counter commitments. Coordinate authorization with all parties. - Collaborate with Data Control, Customer, Customer Service, Transportation Planning, and Warehousing to ensure customer account and Customer Promotion file accuracy. - Recognize and challenge bad practices, maintain and enforce the Oracle template design. - Review and approve chargebacks and non-compliance. Identify root cause and implement cross-functional corrective action. - Oversee the consumer service manager and Igloo’s third party consumer service call center. - Ensure ASL’s are met on a monthly basis. - Share data cross functionally on potential product issues or opportunities. - Manage our partnership with the third party to drive value and consumer satisfaction. - Manage customer compliance to minimize retailer fines. - Work with distribution, transportation and finance to understand root causes of fines and implement tactics to eliminate them. - Other duties as required. Minimum Requirements and Qualifications: - Bachelor’s degree in business or equivalent experience. - Previous experience in consumer products customer service management is mandatory. - Minimum of ten years managing a customer services operation including responsibility for order management. - Minimum of five years in a supervisory role with direct reports. - Experience working with national and international retailers Qualifications: - Service “heart and head” thinker. - Proven ability to communicate and collaborate with people at all levels. - Critical, systems thinker - Collaborative mentality - Demonstrated skilled communicator (written and verbal) - Competent in math skills (add, subtract, multiply and divide) with analytic and statistical capabilities. - Technically savvy with computer skills including previous ERP process experience; proficiency in Microsoft Office Suite and advanced Excel skills. Preferred Qualifications: - Previous Oracle experience. - Bi-lingual in English and Spanish Key Competencies: - Meticulous attention to detail, service-driven sense of urgency, with a follow-through and follow-up mentality. - Provide leadership to the customer service, order management, and order routing teams. - Highly effective communicator at all levels. - Analytical problem solver. Responsibility Metrics: - Customer satisfaction metrics scorecard (timeliness; fulfillment satisfaction; quality) - Issue resolution cycle time - Financial metrics as mutually defined Igloo’s Code of Coolness: -  WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty, and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.      - WE HAVE FUN - Coolers are a fun business. While we take our work seriously, we don’t take ourselves too seriously. We celebrate our successes as individuals and as a team.  - WE FAIL FAST - There are few decisions that any of us make that can’t be reversed. We take calculated risks and we hold ourselves accountable for the results. We change course when necessary and we learn from our mistakes. We win because we’re willing to fail. - WE’RE SCRAPPY - We treat the business as if it were our own. We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.         - WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.
Category
Customer Service/Support
ID
2021-1456