Customer Service Lead

Job Locations US-TX-Katy
ID
2024-2101
Location
Igloo Products Corp.
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Who We Are:

Millions of people around the world use Dometic products. They are campers, RV users, boat owners, and lovers of the outdoor life. They all share the same intense feelings - a longing for freedom and adventure, a desire to explore the world and to stay away longer. Dometic calls this mobile living and creates the building blocks for this lifestyle.

 

Dometic offers smart and reliable products with outstanding design for every aspect of days away: cooking, preserving food quality, personal hygiene, maintaining a pleasant temperature, and more. Today, Dometic operates in a global market that is being transformed by a number of market trends like increased leisure spending and mobile lifestyle, as well as digitalization.

 

With Dometic’s unique global market reach and presence in over 100 countries and core technology competences, Dometic is well positioned in this market for further profitable growth. As a market leader in Mobile Living solutions, Dometic is committed to driving sustainability in our industry. This means offering innovative, durable, low-carbon products that inspire an active, comfortable, and responsible life in the outdoors.

 

Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends.

 

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America’s most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world.  Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers.  In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together.

 

Job Summary Statement:

 

This position will provide assistance for both the customer and internal departments for order flow management, order entry, order tracking and expediting.  The CSR position will help with other department needs such as scanning, customer inquiries and seasonal business.

 

      Essential Job Duties and Responsibilities:

  • Maintain working relationship with key accounts and ensure shipments have been scheduled and expedited when necessary.
  • Receives and answers customer calls and emails to resolve customer requests and issues in a timely effective manner to ensure customer satisfaction.
  • Receive and review purchase orders for correct pricing, payment terms, freight terms, model numbers and quantities.
  • Data entry of orders into Oracle database.
  • Generates reports from Discover System and reviews reports on a weekly basis taking appropriate action to ensure customer satisfaction.
  • Communicates with production management to obtain and verify information on production schedules and relays this information to sales representatives and customers.
  • Other duties as assigned.

       Minimum Requirements and Qualifications:

  • Education: High school diploma or equivalency.
  • Experience: Three (3) years of customer service experience.
  • English language skills: Able to read, write, speak and comprehend English.
  • Math skills: Able to add, subtract, multiply and divide. Able to compute rates, discounts, ratios and percents.
  • Work environment: General office environment.
  • Computer skills: Proficient in MS Office suite (Word, Excel, Outlook, PowerPoint).
  • Ability to interpret documents and reports.
  • Ability to write routine reports and correspondence.
  • Ability to speak clearly and effectively to co-workers and customers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

      Preferred Qualifications: 

  • Experience using Oracle and Discover.

Key Competencies:

  • Customer Service skills.
  • Leadership skills.

 

 

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

 

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.

 

We are passionate about building together an inclusive and equitable working environment, that respects individual strengths, views and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

 

 

 

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