Specialist - Order Management Import/Export

Who We Are:

Millions of people around the world use Dometic products. They are campers, RV users, boat owners, and lovers of the outdoor life. They all share the same intense feelings - a longing for freedom and adventure, a desire to explore the world and to stay away longer. Dometic calls this mobile living and creates the building blocks for this lifestyle.

Dometic offers smart and reliable products with outstanding design for every aspect of days away: cooking, preserving food quality, personal hygiene, maintaining a pleasant temperature, and more. Today, Dometic operates in a global market that is being transformed by a number of market trends like increased leisure spending and mobile lifestyle, as well as digitalization.

With Dometic’s unique global market reach and presence in over 100 countries and core technology competences, Dometic is well positioned in this market for further profitable growth. As a market leader in Mobile Living solutions, Dometic is committed to driving sustainability in our industry. This means offering innovative, durable, low-carbon products that inspire an active, comfortable, and responsible life in the outdoors.

Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends.

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America’s most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world.  Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers.  In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together.

Job Summary Statement:

Responsible for overseeing orders for all International territories ensuring the timely flow of orders from the time they are received, until the order is shipped.

Essential Job Duties and Responsibilities:

• Receive and review purchase orders for correct pricing, payment terms, cube (volume), freight terms, model numbers and quantities.
• Ensures shipment process follows compliance within US/foreign government regulations.
• Enter orders into the Oracle system for faxed and EDI generated orders.
• Works directly with Igloo’s freight forwarder and their agents to assure delivery of proper Export documents.
• Work closely with the distribution department to expedite orders, request shipping information when necessary and verify that shipments have been scheduled on special services accounts.
• Review Letter of Credits and issue pro forma invoices to customers.
• Monitor customer vendor report cards and vendor agreements to achieve maximum performance results.
• Assist customers by phone when expediting orders, verifying items and placement of emergency orders.
• Track orders and research issues with price correction and improper order processing and communicate information to Custome Service Representatives and customers.
• Other duties as assigned.

   Minimum Requirements and Qualifications:

• Education: High School degree or equivalency.
• Experience: Three (3) years of customer service experience.
• Excels in time management, multi-tasking and balancing multiple requests at one time.
• Demonstrates the ability to follow directions and change priorities or job duties as business needs require; rotate to other department functions as needed.
• Strong attention to detail.
• Some overtime and Saturdays required.
• Spanish language skills: Able to read, write, speak and comprehend Spanish.
• Able to add, subtract, multiple and divide.
• Proficient in Microsoft Word, Excel, and ERP systems.

   Preferred Qualifications:

• College Degree
• Oracle Program Knowledge.
• Discover Program Knowledge.
• Experience in manufacturing environment.
• Knowledge and understanding of Letter of Credit language and understanding of commercial and international terminology.
• Knowledge of container shipment requirements.

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.

We are passionate about building together an inclusive and equitable working environment, that respects individual strengths, views and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!