Customer Satisfaction Representative

Job Locations US-TX-Katy
Pay USD $17.00/Hr.
Customer Service/Support
Regular Full-Time


Job Summary Statement:


This position will provide assistance for both the customer and internal departments for order flow management, order entry, order tracking and expediting.  The CSR position will help with other department needs such as scanning, customer inquiries and seasonal business.


Essential Job Duties and Responsibilities:

  • Maintain working relationship with key accounts and ensure shipments have been scheduled and expedited when necessary.
  • Receives and answers customer calls and emails to resolve customer requests and issues in a timely effective manner to ensure customer satisfaction.
  • Receive and review purchase orders for correct pricing, payment terms, freight terms, model numbers and quantities.
  • Data entry of orders into Oracle database.
  • Generates reports from Discover System and reviews reports on a weekly basis taking appropriate action to ensure customer satisfaction.
  • Communicates with production management to obtain and verify information on production schedules and relays this information to sales representatives and customers.
  • Other duties as assigned.

Minimum Requirements and Qualifications:

  • Education: High school diploma or equivalency.
  • Experience: Three (3) years of customer service experience.
  • English language skills: Able to read, write, speak and comprehend English.
  • Math skills: Able to add, subtract, multiply and divide. Able to compute rates, discounts, ratios and percents.
  • Work environment: General office environment.
  • Computer skills: Proficient in MS Office suite (Word, Excel, Outlook, PowerPoint).
  • Ability to interpret documents and reports.
  • Ability to write routine reports and correspondence.
  • Ability to speak clearly and effectively to co-workers and customers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Preferred Qualifications:

  • Experience using Oracle and Discover.

Key Competencies:

  • Customer Service skills.
  • Leadership skills.


Igloo’s Code of Coolness:


WE WIN AS A TEAM - Each of us is an expert in our role and we work together to meet our goals. We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.


WE HAVE FUN - Coolers are a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.


WE FAIL FAST - There are few decisions that any of us make that can’t be reversed.  We take calculated risks and we hold ourselves accountable for the results.  We change course when necessary and we learn from our mistakes.  We win because we’re willing to fail.


WE’RE SCRAPPY - We treat the business as if it were our own.  We do more with less and we have a high sense of urgency to meet the needs of our consumers and customers.


WE HAVE A POSITIVE CAN-DO ATTITUDE - We see opportunity where others see risk.  We go above and beyond our role to get things done for our customers and our teammates.


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